Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern your access to and use of the Amazing Souls Home Care LLC website, online forms, digital content, communication tools, and SMS/text messaging program. By accessing the website, submitting a form, requesting information, communicating with us, or opting in to receive SMS/text messages, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use the website, submit online forms, or opt in to SMS/text messaging. Amazing Souls Home Care LLC may update these Terms and Conditions from time to time, and continued use of the website or communications channels after updates are posted constitutes acceptance of the revised terms.

2. Website Purpose and Informational Content

The Amazing Souls Home Care LLC website is provided for general informational and administrative purposes. The website may describe our non-medical home care services, contact details, service inquiry options, business information, and other resources. Website content is not intended to replace a direct consultation, formal care assessment, written service agreement, professional medical advice, emergency assistance, or any legally required care planning process.

We make reasonable efforts to keep website content accurate and current, but we do not guarantee that all information is complete, current, error-free, or applicable to every individual situation. Service availability, eligibility, schedules, pricing, staffing, and care arrangements are determined through direct communication with Amazing Souls Home Care LLC and, where applicable, through a separate written agreement.

3. User Responsibilities

When using our website or submitting information to Amazing Souls Home Care LLC, you agree to provide accurate, current, and complete information. You agree not to submit false, misleading, fraudulent, abusive, unlawful, or unauthorized content through our forms or communication channels. You are responsible for ensuring that any contact information you provide belongs to you or that you are authorized to provide it on behalf of another person.

You must not use the website in a way that disrupts its operation, attempts to gain unauthorized access to systems or data, transmits harmful code, infringes the rights of others, or violates applicable law. Amazing Souls Home Care LLC reserves the right to restrict or discontinue access to website features or communication channels where misuse, fraud, abuse, or security concerns are identified.

4. SMS/Text Messaging Terms

By submitting a website form, providing your mobile phone number, and selecting the SMS consent option, you expressly agree to receive recurring SMS/text messages from Amazing Souls Home Care LLC at the mobile number you provided. These messages may include responses to your inquiry, service quote follow-up, scheduling communications, appointment confirmations, administrative reminders, care coordination messages, and other service-related communications. Consent is voluntary and applies only to communications from Amazing Souls Home Care LLC.

Message frequency may vary depending on your inquiry, requested services, appointment schedule, care coordination needs, or communication preferences. Message and data rates may apply according to the terms of your mobile wireless carrier plan. Amazing Souls Home Care LLC does not control carrier charges and is not responsible for fees imposed by your mobile carrier.

Consent to receive SMS/text messages is not a condition of purchasing, requesting, or receiving services from Amazing Souls Home Care LLC. You may request information or services without agreeing to receive text messages by contacting us by phone or email instead.

To stop receiving SMS/text messages, reply STOP to any message from us. After you reply STOP, we may send one final confirmation message to confirm that you have been unsubscribed. To request assistance, reply HELP or contact Amazing Souls Home Care LLC directly by phone or email.

SMS delivery depends on wireless carrier networks and device availability. Amazing Souls Home Care LLC and wireless carriers are not liable for delayed, failed, blocked, misdirected, or undelivered messages. SMS/text messaging should not be used for emergencies. If you have an emergency or urgent medical concern, call emergency services immediately.

5. Service Eligibility, Availability, and No Guarantee of Acceptance

Submitting a website form, calling, emailing, requesting a quote, or communicating with Amazing Souls Home Care LLC does not guarantee that services will be available, appropriate, accepted, scheduled, or provided. Service availability may depend on location, staffing, scheduling, assessment of care needs, client safety considerations, licensing requirements, payment arrangements, and execution of any required service agreement.

No client, caregiver, agency, or service relationship is created merely by visiting the website, submitting information, receiving a response, or exchanging SMS/text messages. Any actual service relationship must be confirmed separately by Amazing Souls Home Care LLC and may require completion of assessments, verification, documentation, and written agreements.

5. No Medical or Emergency Advice

Amazing Souls Home Care LLC provides non-medical home care services. Information on the website and communications through online forms, email, phone, or SMS are for general service coordination and administrative purposes only. They are not medical advice, diagnosis, treatment, emergency guidance, or a substitute for consultation with qualified medical professionals.

6. Separate Service Agreement Controls

If you enter into a separate written service agreement, care agreement, authorization, consent, payment agreement, or other contract with Amazing Souls Home Care LLC, that separate agreement will govern the specific services, fees, responsibilities, limitations, cancellation terms, and care-related obligations covered by that agreement. If there is a conflict between these website Terms and Conditions and a signed service agreement, the signed service agreement controls for the specific services addressed in that agreement.

7. Payments, Fees, Billing, and Cancellations

Any pricing, fee, quote, estimate, or service description provided through the website or preliminary communications is informational only unless confirmed in writing by Amazing Souls Home Care LLC. Final fees, payment terms, billing procedures, deposits, cancellation requirements, refunds, and late-payment terms are governed by the applicable written quote, invoice, service agreement, or company policy.

Scheduling changes, cancellations, missed visits, late cancellations, or service interruptions may be subject to applicable policies or written agreement terms. Amazing Souls Home Care LLC may modify, suspend, or decline services where required by safety concerns, non-payment, lack of required documentation, staff availability, legal obligations, or other reasonable business or care-related considerations.

8. Prohibited Uses

You agree not to misuse the website, forms, phone systems, email channels, or SMS/text messaging services. Prohibited conduct includes submitting false or unauthorized information, impersonating another person, attempting to access systems without permission, scraping or harvesting website content, transmitting malware or harmful code, using the website for spam or unlawful solicitation, interfering with website operations, or using the website in any way that violates applicable law or the rights of others.

9. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Amazing Souls Home Care LLC, its owners, managers, employees, contractors, representatives, and service providers from and against claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the website, violation of these Terms and Conditions, submission of inaccurate or unauthorized information, infringement of another person’s rights, or violation of applicable law.

6. Limitation of Liability

To the fullest extent permitted by applicable law, Amazing Souls Home Care LLC is not liable for damages arising from website use, inability to access the website, reliance on website content, transmission delays, communication errors, inaccurate information submitted by users, third-party service interruptions, or wireless carrier limitations. Nothing in these Terms and Conditions limits any rights that cannot legally be limited under applicable law.

10. Force Majeure

Amazing Souls Home Care LLC is not responsible for delays, interruptions, non-performance, or service limitations caused by circumstances beyond its reasonable control, including severe weather, natural disasters, emergencies, utility failures, internet or telecommunications outages, carrier disruptions, labor shortages, public health events, government actions, supply limitations, transportation disruptions, or other events that reasonably affect operations or communication systems.

7. Intellectual Property

The website content, including text, layout, service descriptions, branding, and other materials, is owned by or licensed to Amazing Souls Home Care LLC unless otherwise stated. You may view and use website content for personal, informational purposes only. You may not copy, reproduce, distribute, modify, or exploit website content for commercial purposes without prior written permission.

Our website, forms, communications, or business systems may rely on third-party service providers, including website hosting, analytics, communications, SMS delivery, email, scheduling, or administrative technology providers. We are not responsible for the independent practices of third-party websites or services that we do not control. If our website links to an external website, your use of that external website is governed by that website’s own terms and privacy policy.

9. Changes to These Terms

Amazing Souls Home Care LLC may update these Terms and Conditions at any time to reflect changes in services, technology, legal requirements, SMS program requirements, or business operations. The updated version will be posted on the website with a revised “Last Updated” date. Continued use of the website or communication services after changes are posted means you accept the updated Terms and Conditions.

12. Governing Law and Venue

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania and applicable federal law, without regard to conflict-of-law principles. To the extent permitted by law, any dispute relating to website use, online communications, or these Terms and Conditions will be handled in the appropriate state or federal courts located in Pennsylvania.

13. Severability and Entire Agreement

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. These Terms and Conditions, together with the Privacy Policy and any applicable written agreement, constitute the relevant agreement between you and Amazing Souls Home Care LLC regarding website use, online communications, SMS/text messaging, and related interactions.

Contact Information

For questions about this Privacy Policy, the Terms and Conditions, SMS/text messaging, opt-out requests, or any privacy-related concern, please contact:

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