Privacy Policy

Welcome to Amazing Souls Home Care LLC. We are committed to protecting your privacy and providing transparent, reliable services. This document outlines both our Privacy Policy (how we collect, use, and safeguard your data) and our Terms of Service (the rules governing your use of our website and communication channels).

By accessing our website, requesting a quote, or contacting us, you agree to the practices and terms detailed below.

1. Information Collection and Personal Data Use

Amazing Souls Home Care LLC collects personally identifiable information when voluntarily submitted by our website visitors, clients, or their authorized representatives. This information is typically gathered through our online quote request forms, contact forms, or direct phone and email inquiries. The types of personal data we may collect include names, email addresses, physical addresses, and phone numbers.

We utilize this personal data strictly for internal operational purposes. This includes answering service inquiries, coordinating non-medical home care schedules, providing price quotes, and conducting administrative outreach. We do not use your personal information for unsolicited marketing campaigns, nor do we profile website visitors using automated decision-making software. All collected data is processed with a level of security appropriate to the sensitivity of the information.

2. Mobile Messaging and SMS Privacy Safeguards

We maintain rigorous standards to protect the communications shared between our agency and our clients. Mobile phone numbers collected for SMS/text messaging purposes are treated with the highest tier of confidentiality. This communication channel is used exclusively to facilitate care coordination, send schedule updates, respond directly to service quotes, and deliver essential operational notifications.

Under no circumstances do we sell, rent, lease, trade, or share your mobile phone numbers or SMS opt-in consent data with third-party organizations, affiliates, or partners for marketing, promotional, or independent operational purposes. Your explicit consent to receive text messages is treated as an isolated, non-transferable authorization. Access to this information is strictly limited to authorized administrative staff members who require it to manage your care coordination services.

3. Data Security, Retention, and Technical Protection

Amazing Souls Home Care LLC employs industry-standard technical, physical, and administrative security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure database hosting, restricted employee access privileges, and encrypted communication protocols where applicable.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and licensing obligations in the Commonwealth of Pennsylvania, or resolve active service disputes. When personal information is no longer required, it is securely destroyed or permanently anonymized. While we strive to protect your personal data using robust, commercially reasonable standards, no method of digital transmission or storage is entirely secure, and we cannot guarantee absolute security.

4. Third-Party Service Providers and Business Transfers

We may share limited personal information with trusted third-party vendors who perform services on our behalf, such as scheduling software providers, website hosting companies, IT support providers, and telecommunications/SMS platforms. These vendors are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect its confidentiality. We do not sell your personal information. We may disclose personal information where required by law, court order, or governmental regulation, or where we believe in good faith that disclosure is necessary to protect our rights or the safety of others, investigate fraud, or comply with legal process. If Amazing Souls Home Care LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, and we will post notice of any such change on this page.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies, including web analytics tools, to understand how visitors use our site and to improve the user experience. These technologies may collect information such as browser type, pages visited, and time spent on the site. You can adjust your browser settings to refuse cookies, though doing so may limit some website functionality. We do not use cookies to sell your personal information to third parties.

6. Your Privacy Choices and Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, or to ask how your information has been used. We will respond to verified requests within a reasonable timeframe. Depending on your state of residence, you may have additional privacy rights under applicable state law, which we will honor to the extent required. To make a request, use the contact information at the end of this page.

7. Children’s Privacy

Our website and services are intended for adults seeking or coordinating non-medical home care services. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Relationship to Protected Health Information

This Privacy Policy governs the personal information collected through our website, quote forms, and SMS/text messaging program. It does not apply to protected health information generated in the course of an active care relationship with Amazing Souls Home Care LLC, which is addressed separately in client intake agreements and any applicable Notice of Privacy Practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

PART II: TERMS OF SERVICE

1. Acceptance of Terms and Description of Digital Services

By accessing and utilizing the website operated by Amazing Souls Home Care LLC (including all subpages, forms, and tools), you agree to comply with and be legally bound by these Terms of Service. If you do not agree to these terms, you must immediately cease using this website. These terms govern all online interactions, digital inquiries, and communications initiated through our web-based platforms.

Our website serves as an informational platform detailing our non-medical home care services, office location, and contact options. While we make every effort to ensure the accuracy of the information presented on our website, we do not guarantee that all service descriptions, service areas, or administrative details are completely free of errors or up to date. Service availability and specific care plans are determined solely through direct consultation and formal service agreements, rather than website content.

2. Mobile Messaging (SMS) Program Terms of Service

By choosing to submit your phone number through our website forms and checking the consent box, you enroll in the Amazing Souls Home Care LLC mobile messaging program. This program is designed to streamline administrative coordination and deliver timely service updates directly to your mobile device. Messages sent through this program may include response inquiries, scheduling confirmations, administrative reminders, and direct responses to your submitted home care service requests. Consent to receive text messages is not a condition of purchasing any services from Amazing Souls Home Care LLC.

Message and data rates may apply for any text messages sent to you from us, or from you to us, in accordance with the terms of your mobile wireless carrier plan. Message frequency varies depending on the nature of your active service inquiry or care schedule. Amazing Souls Home Care LLC and mobile wireless carriers are not liable for delayed, misdirected, or undelivered messages, as SMS delivery is subject to the technical transmission capabilities of your respective wireless service provider.

Text messaging originator opt-in data and consent are never shared with any third parties for marketing or promotional purposes, consistent with the mobile privacy safeguards described in Part I, Section 2 of this document.

3. SMS Opt-Out Instructions and Customer Support

You have the right to withdraw your consent and discontinue receiving text messages from us at any time. To opt out of further mobile communications from Amazing Souls Home Care LLC, simply reply STOP to any text message sent from our toll-free or local numbers. Upon receiving your “STOP” request, we will send you a single automated text message confirming that you have been unsubscribed from our SMS program, after which no further text messages will be sent to your number unless you explicitly re-enroll.

If you experience issues with our messaging service or require immediate assistance, you can reply HELP to any text message we send. Alternatively, you may contact our administrative office directly at 610-421-6179 or email us at home@amazingsouls.care. Opting out of SMS messages does not restrict your eligibility to receive home care services, though it may limit the speed with which we can deliver immediate scheduling updates.

4. Eligibility

You must be at least 18 years of age, or submitting information on behalf of a person for whom you are an authorized representative or family member, to use our website forms or enroll in our mobile messaging program.

5. Intellectual Property Rights

All content on this website, including text, graphics, logos, and images, is the property of Amazing Souls Home Care LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

6. Disclaimer of Warranties and Limitation of Liability

Our website and its content are provided “as is” without warranties of any kind, express or implied. To the fullest extent permitted by law, Amazing Souls Home Care LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our mobile messaging program.

7. Indemnification

You agree to indemnify and hold harmless Amazing Souls Home Care LLC, its officers, employees, and agents from any claims, damages, or expenses arising from your misuse of this website or violation of these Terms of Service.

8. Governing Law

These Terms of Service and this Privacy Policy are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the state or federal courts located in Pennsylvania.

9. Modifications, Severability, and Entire Agreement

We may revise these Terms of Service at any time by updating this page; continued use of our website after changes are posted constitutes your acceptance of the revised terms. If any provision of these terms is found unenforceable, the remaining provisions will remain in full effect. These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Amazing Souls Home Care LLC regarding your use of our website.

Contact Information

For questions or concerns regarding this Privacy Policy & Terms of Service, please contact us at:

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